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The Next Normal

November 5, 2022
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KARREP
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    toyota to Strengthen SUV Lineup in India with New Model

    Toyota to Strengthen SUV Lineup in India with New Model

    HELLA Showcases Modular Lighting Innovations for City Buses and Coaches at busworld 2023

    HELLA Showcases Modular Lighting Innovations for City Buses and Coaches at busworld 2023

    Mercedes-Benz launches Drive Pilot Read more at: https://auto.economictimes.indiatimes.com/news/auto-technology/mercedes-benz-launches-drive-pilot-with-level-3-autonomous-technology-in-us/104009769

    Mercedes-Benz to Launch DRIVE PILOT in the United States

    Tesla Proposes Battery Storage Systems Factory and Affordable EVs in India

    Tesla Proposes Battery Storage Systems Factory and Affordable EVs in India

    SIAM’s Society for Automotive Fitness & Environment hosts the 24th Edition of SAFE Annual Convention 2023

    SIAM’s Society for Automotive Fitness & Environment hosts the 24th Edition of SAFE Annual Convention 2023

    ASDC and Andhra Pradesh SSDC Collaborate for Placement

    ASDC and Andhra Pradesh SSDC Collaborate for Placement-Oriented Skill Training

    formula 1 winner

    Verstappen Dominates Japanese Grand Prix; Red Bull Clinches Constructors

    moto gp winners

    Game on! Bagnaia falls while Bezzecchi takes charge ahead of Martin

    Bugatti London Opens State-Of-The-Art Aftersales Facility

    Bugatti Bolide: Engineered To The Highest Safety Standards

    Bugatti London Opens State-Of-The-Art Aftersales Facility

    Bugatti London Opens State-Of-The-Art Aftersales Facility

    Industry Veteran F. R. Singhvi takes over as President, Automotive Skills Development Council

    Industry Veteran F. R. Singhvi takes over as President, Automotive Skills Development Council

    ASDC’s Annual Conclave 2023: Paving the Way for Skill Development in India’s Automotive Industry

    ASDC’s Annual Conclave 2023: Paving the Way for Skill Development in India’s Automotive Industry

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    Revving Up the Secrets: Automotive Engine Facts You Must Discover

    Revving Up the Secrets: Automotive Engine Facts You Must Discover

    Chasing Perfection: The Engineering Marvels Driving MotoGP’s Evolution

    Chasing Perfection: The Engineering Marvels Driving MotoGP’s Evolution

    The Evolution of Engine Materials in Modern Automobiles

    The Evolution of Engine Materials in Modern Automobiles

    Cogs of Change: Chronicles of Automotive Visionaries

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    EndICE Age: Myth or Reality

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    From Airflow to Triumph: The Secrets of Aerodynamics in Racing

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    Sustainable Business Practices in the Automotive Industry

    Sustainable Business Practices in the Automotive Industry

    Explore how the "Job-to-be-Done" theory and the CHANGE Framework could reshape Indian car workshops, improving customer experiences and addressing industry challenges effectively.

    Shifting Gears in Auto Workshops: A “Job to be Done” with the “CHANGE” of Times!

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    Mechanics working on car engine in a sustainable workshop

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    EV Manufacturing Companies to Receive Skill Development Subsidy from UP Government

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    toyota to Strengthen SUV Lineup in India with New Model

    Toyota to Strengthen SUV Lineup in India with New Model

    HELLA Showcases Modular Lighting Innovations for City Buses and Coaches at busworld 2023

    HELLA Showcases Modular Lighting Innovations for City Buses and Coaches at busworld 2023

    Mercedes-Benz launches Drive Pilot Read more at: https://auto.economictimes.indiatimes.com/news/auto-technology/mercedes-benz-launches-drive-pilot-with-level-3-autonomous-technology-in-us/104009769

    Mercedes-Benz to Launch DRIVE PILOT in the United States

    Tesla Proposes Battery Storage Systems Factory and Affordable EVs in India

    Tesla Proposes Battery Storage Systems Factory and Affordable EVs in India

    SIAM’s Society for Automotive Fitness & Environment hosts the 24th Edition of SAFE Annual Convention 2023

    SIAM’s Society for Automotive Fitness & Environment hosts the 24th Edition of SAFE Annual Convention 2023

    ASDC and Andhra Pradesh SSDC Collaborate for Placement

    ASDC and Andhra Pradesh SSDC Collaborate for Placement-Oriented Skill Training

    formula 1 winner

    Verstappen Dominates Japanese Grand Prix; Red Bull Clinches Constructors

    moto gp winners

    Game on! Bagnaia falls while Bezzecchi takes charge ahead of Martin

    Bugatti London Opens State-Of-The-Art Aftersales Facility

    Bugatti Bolide: Engineered To The Highest Safety Standards

    Bugatti London Opens State-Of-The-Art Aftersales Facility

    Bugatti London Opens State-Of-The-Art Aftersales Facility

    Industry Veteran F. R. Singhvi takes over as President, Automotive Skills Development Council

    Industry Veteran F. R. Singhvi takes over as President, Automotive Skills Development Council

    ASDC’s Annual Conclave 2023: Paving the Way for Skill Development in India’s Automotive Industry

    ASDC’s Annual Conclave 2023: Paving the Way for Skill Development in India’s Automotive Industry

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    • Motorsport Article
    • News Feature
    Revving Up the Secrets: Automotive Engine Facts You Must Discover

    Revving Up the Secrets: Automotive Engine Facts You Must Discover

    Chasing Perfection: The Engineering Marvels Driving MotoGP’s Evolution

    Chasing Perfection: The Engineering Marvels Driving MotoGP’s Evolution

    The Evolution of Engine Materials in Modern Automobiles

    The Evolution of Engine Materials in Modern Automobiles

    Cogs of Change: Chronicles of Automotive Visionaries

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    EndICE Age: Myth or Reality

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    From Airflow to Triumph: The Secrets of Aerodynamics in Racing

    From Airflow to Triumph: The Secrets of Aerodynamics in Racing

    Sustainable Business Practices in the Automotive Industry

    Sustainable Business Practices in the Automotive Industry

    Explore how the "Job-to-be-Done" theory and the CHANGE Framework could reshape Indian car workshops, improving customer experiences and addressing industry challenges effectively.

    Shifting Gears in Auto Workshops: A “Job to be Done” with the “CHANGE” of Times!

    Close-up of a Formula 1 car with the driver's hands gripping the steering wheel

    F1’s Hybrid Engines Redefine Motorsports’ Environmental Impact

    Air conditioner for heavy vehicle

    How Air Conditioning Transforms Heavy Vehicle Comfort and Performance

    Mechanics working on car engine in a sustainable workshop

    Steering India’s Car Repair and Maintenance Industry Towards Sustainability

    Electric Vehicle Manufacturing Companies to Receive Skill Development Subsidy from UP Government

    EV Manufacturing Companies to Receive Skill Development Subsidy from UP Government

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Home Cover Story

The Next Normal

This article takes one step back and sheds light on what the sector has learned from the race against COVID-19.

KARREP by KARREP
November 5, 2022
Reading Time: 3 mins read
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The Next Normal
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It has been well over three years since the world woke up to the news of the COVID-19 outbreak. What followed was the profound disruptions to the global industries with pandemic-induced lockdowns and slowdowns. Already faced with a host of problems, like environmental issues and regulatory changes, the ramifications of COVID-19 have severely affected the automotive aftermarket.

Against this backdrop, KARREP reflects on the disruptions faced and things the industry has learned through the course of the pandemic.

Changing Customer Behaviour and Adaption of New Reality

With the onslaught of the corona, OEMs and component manufacturing plants were shuttered around the world and vehicle sales dropped dramatically. Also, there was a huge reduction in the use of vehicles due to a combination of government lockdowns and fears of contracting and spreading the virus. Reduced mobility during lockdown means fewer vehicles at risk of collision and maintenance. As a result, customer footfall in the garages and body shops has fallen sharply.

These abrupt shifts have left many workshops scrambling to thrive and effectively serve customers by adapting to new marketing realities.

The pandemic has changed customer behaviours, some permanently. Many customers have also begun to rely more on new omnichannel models such as car services apps and door-to-door car services.

To remain relevant in this changing environment, workshop managers are trying their best to partially offset diminished foot traffic in physical stores by boosting investments in the online arena and bringing cognitive business practices.

Towards Digital Transformation

Even before the pandemic, the automotive aftermarket had its share of digital disruption. The advent of electric cars, autonomous vehicles, and connected mobility were already paving the way for futuristic workshops; the COVID-19 outbreak only accelerated its pace.

As COVID-19 engulfed the global market, industry honchos perceived the growing relevance of automation and digitalisation. Taking a leaf out of other major heavy industries, the experts concluded that going digital and technology will have a significant role in the automotive repair and maintenance industry.

With the lessons learned from the pandemic and leveraging the transformative potential that the Fourth Industrial Revolution holds for the auto repair industry, garages and body shops are now integrating emerging technologies like IoT, AI, AR and VR to deliver greater efficiencies, enhanced resilience and new ways of working.

New Health and Safety Norms

COVID-19 has amplified the sector’s existing health and safety risk. To perform under pandemic conditions, Government, Industry apex bodies and the individual workshops themselves have developed health and safety practices and hygiene precautions along with normal guidelines, such as;

  • Enhanced cleaning of work areas with disinfectants
  • Disposable gloves used as needed
  • Limiting contact with the customer
  • Handwashing between each customer interaction
  • Wearing gloves used as needed when driving a customer’s vehicle
  • Minimising contact with the interior of vehicles

Conclusion

On the whole, the COVID-19 crisis – albeit being devasting to the automotive repair and maintenance industry – has sped up the transition in areas such as automatization and digitisation by several years.

Barring unexpected catastrophes, the industry is now looking forward to shaping its future rather than just grinding through the present. The great acceleration in the use of technology, digitisation, and new forms of working will be sustained. There is no going back and the next normal is going to be different.

Compiled by;

Mahesh Kallayil

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KARREP

Magazine for Automotive Repair & Maintenance Industry. Promote, propagate, and foster new ideas and develop effective content for the auto repair and maintenance community.

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