Skoda Auto India, in its endeavor to enhance accessibility and customer experience, has reached a significant milestone by establishing its 250th customer touchpoint in Gulbarga, Karnataka. The automaker now has a robust network across the country and has set an ambitious goal to expand to 350 customer touchpoints by the end of 2024.
Petr Solc, Brand Director of Skoda Auto India, emphasized the company’s strategy to offer a wider product range and closer proximity to its customers. The achievement of the 250th customer touchpoint reflects Skoda’s commitment to expanding its network to ensure more customers can experience the brand and its focus on safety and quality.
As part of this expansion, Skoda Auto India has introduced fully digitalized showrooms with immersive technologies to enhance the purchasing experience for customers. The brand also provides a standard warranty of 4 years or 100,000 kilometers, with the option to extend this coverage through various maintenance and warranty packages, offering hassle-free ownership and peace of mind for up to 8 years or 150,000 kilometers. Additionally, exchange offers and pre-owned car facilities are available to cater to a broader customer base.
The brand’s offerings in India include the Kushaq SUV and the Slavia sedan, both of which have received full 5-star ratings in adult and child safety from the Global New Car Assessment Programme (Global NCAP). This focus on safety and customer-centricity aligns with Skoda Auto India’s expansion strategy, reinforcing its position in the Indian market and ensuring that more customers can access the brand’s safe and reliable vehicles.
This expansion marks an important step in Skoda Auto India’s commitment to offer an extensive network, enhanced product range, and customer-focused solutions.