error:
Close
  • Latest
  • Trending
  • All
  • News
  • National News
  • International News
consumers, automotive market, automotive repair automotive retail, Tekion, Automotive Retail Cloud, Automotive Retail Cloud(ARC), Zero-Contact Digital Service, Secure Key Lounge, Onboard Diagnostics, Indian, India, Europe, ARC, Zero- Contact Pemium Concierge, Zero-Contact Secure Key Lounge, sevice, platform, industry, experience, automotive, market, repair, retail, see, part, think, transactions, lack, help, need, take, fragmentation demands, pick, pay, level, business IoT, strengthen,ecosystem, ADAS

Expediting Industry 4.0 for Automotive Service Industry

September 1, 2022
Formula 1 Saudi Arabian Grand Prix 2023 Gets Underway

Formula 1 Saudi Arabian Grand Prix 2023 Gets Underway

March 18, 2023
Automechanika Frankfurt, july,register,frankfurt,automechanika,september,offer,booking, expo,automechanika2024

Start Signal for Automechanika Frankfurt 2024: Secure Early-booking Discount Now

March 18, 2023
ADVERTISEMENT
Dover Fueling Solutions Introduces DX Power to Integrate EV Chargers with Prizma

Dover Fueling Solutions Introduces DX Power to Integrate EV Chargers with Prizma

March 18, 2023
Dover Fueling Solutions Introduces DX Power to Integrate EV Chargers with Prizma

Garage Gurus Announces 2023 Automotive Technician Scholarship Programme

March 18, 2023
Navistar Names Stefan Palmgren Executive Vice President, Production and Logistics

Navistar Names Stefan Palmgren Executive Vice President, Production and Logistics

March 18, 2023
KARREP, ANNIVERSARY, AUTO REPAIR, REPAIR INDUSTRY, AUTOMOTIVE,TECHNOLOGIES,SERVICE,

Happy First Anniversary to KARREP!

March 14, 2023
Artificial Intelligence Enabled Service Quality Inspection

Artificial Intelligence Enabled Service Quality Inspection

March 11, 2023
Lithium-ion Cell Selection for Battery Pack Assembly

Lithium-ion Cell Selection for Battery Pack Assembly

March 11, 2023
Ahead of the Curve in Preparing for Transformation

Ahead of the Curve in Preparing for Transformation

March 11, 2023
Rolls-Royce Motor Cars Opens A New Showroom in Riyadh

Rolls-Royce Motor Cars Opens A New Showroom in Riyadh

March 11, 2023
Bentley Motors Launches it’s 2023 Global Extraordinary Women Initiative

Bentley Motors Launches it’s 2023 Global Extraordinary Women Initiative

March 11, 2023
Nissan Unveils New Approach to Electrified Powertrain Development

Nissan Unveils New Approach to Electrified Powertrain Development

March 10, 2023
Battle Against Porpoising: What’s New in 2023 F1 Car

Battle Against Porpoising: What’s New in 2023 F1 Car

March 9, 2023
New Age Car Workshops: Navigating the Evolving Vehicle Maintenance Landscape

New Age Car Workshops: Navigating the Evolving Vehicle Maintenance Landscape

March 9, 2023
Automotive industry, AI, production, industry, automotive, welding. vehicles, predictive maintenance, Arindham lahiri, ASDC

Artificial Intelligence in Automotive Industry and Future Skills

March 9, 2023
Job Fair Supports Growth of Automotive Sector job opportunities in Jharkhand

Job Fair Supports Growth of Automotive Sector job opportunities in Jharkhand

March 7, 2023
HELLA Manufactures 500 Millionth Accelerator Pedal Sensor

HELLA Manufactures 500 Millionth Accelerator Pedal Sensor

March 3, 2023
BMW Provides ADAC Driving Safety Training Courses

BMW Provides ADAC Driving Safety Training Courses

March 3, 2023
Aston Martin, oppertunities, Women's day, International Women's day, Leadership, Astin Martin Career, Astin Martin job for women, Women in Astin Martin, Formula 1, Clare Lansley, Women's team, Aston Martin Women's team,

Aston Martin Provide Opportunities for Women and Girls on International Women’s Day

March 3, 2023
World’s Fastest Accelerating Production Car Broke a Series of Speed Records

World’s Fastest Accelerating Production Car Broke a Series of Speed Records

March 2, 2023
  • About us
  • Contact us
  • Ads
  • Articles
  • Privacy
  • Terms
  • Newslettters
  • Login
  • Register
Thursday, March 23, 2023 | 1:55 PM
27 °c
Malappuram
28 ° Fri
29 ° Sat
29 ° Sun
29 ° Mon
29 ° Tue
29 ° Wed
KARREP
  • Home
  • News
    • All
    • International News
    • Motor Sport
    • National News
    Formula 1 Saudi Arabian Grand Prix 2023 Gets Underway

    Formula 1 Saudi Arabian Grand Prix 2023 Gets Underway

    Automechanika Frankfurt, july,register,frankfurt,automechanika,september,offer,booking, expo,automechanika2024

    Start Signal for Automechanika Frankfurt 2024: Secure Early-booking Discount Now

    Dover Fueling Solutions Introduces DX Power to Integrate EV Chargers with Prizma

    Dover Fueling Solutions Introduces DX Power to Integrate EV Chargers with Prizma

    Dover Fueling Solutions Introduces DX Power to Integrate EV Chargers with Prizma

    Garage Gurus Announces 2023 Automotive Technician Scholarship Programme

    Navistar Names Stefan Palmgren Executive Vice President, Production and Logistics

    Navistar Names Stefan Palmgren Executive Vice President, Production and Logistics

    Rolls-Royce Motor Cars Opens A New Showroom in Riyadh

    Rolls-Royce Motor Cars Opens A New Showroom in Riyadh

    Bentley Motors Launches it’s 2023 Global Extraordinary Women Initiative

    Bentley Motors Launches it’s 2023 Global Extraordinary Women Initiative

    Nissan Unveils New Approach to Electrified Powertrain Development

    Nissan Unveils New Approach to Electrified Powertrain Development

    Battle Against Porpoising: What’s New in 2023 F1 Car

    Battle Against Porpoising: What’s New in 2023 F1 Car

    Job Fair Supports Growth of Automotive Sector job opportunities in Jharkhand

    Job Fair Supports Growth of Automotive Sector job opportunities in Jharkhand

    HELLA Manufactures 500 Millionth Accelerator Pedal Sensor

    HELLA Manufactures 500 Millionth Accelerator Pedal Sensor

    BMW Provides ADAC Driving Safety Training Courses

    BMW Provides ADAC Driving Safety Training Courses

  • Articles
    • All
    • News Feature
    Artificial Intelligence Enabled Service Quality Inspection

    Artificial Intelligence Enabled Service Quality Inspection

    Lithium-ion Cell Selection for Battery Pack Assembly

    Lithium-ion Cell Selection for Battery Pack Assembly

    New Age Car Workshops: Navigating the Evolving Vehicle Maintenance Landscape

    New Age Car Workshops: Navigating the Evolving Vehicle Maintenance Landscape

    Strategy Pillars for Business Success and Growth

    Strategy Pillars for Business Success and Growth

    The Best Modern and Technical Workshop Techniques

    The Best Modern and Technical Workshop Techniques

    Leveraging Connected Car Technologies to Improve Servicing Outcomes

    Leveraging Connected Car Technologies to Improve Servicing Outcomes

    ‘It is not enough you love your wife, you should tell her’

    ‘It is not enough you love your wife, you should tell her’

    Initial Inspection and Vehicle Handling of High Voltage Electric Vehicles

    Initial Inspection and Vehicle Handling of High Voltage Electric Vehicles

    PAVLO KULIUK Freelance Journalist Ukraine

    The Love of Ukrainians for Electric Cars is Stronger than War

    Union Budget 2023: How Automotive Industry Reacted to the Budget

    Union Budget 2023: How Automotive Industry Reacted to the Budget

    The Latest Edition of the Auto Expo – Components Show Saw its Largest-ever Attendance

    The Latest Edition of the Auto Expo – Components Show Saw its Largest-ever Attendance

    Asia’s Largest Automotive Show – Auto Expo 2023

    Asia’s Largest Automotive Show – Auto Expo 2023

  • Interviews
  • Editorial
  • Archives
  • Events
  • Magazine
No Result
View All Result
No Result
View All Result
  • Home
  • News
    • All
    • International News
    • Motor Sport
    • National News
    Formula 1 Saudi Arabian Grand Prix 2023 Gets Underway

    Formula 1 Saudi Arabian Grand Prix 2023 Gets Underway

    Automechanika Frankfurt, july,register,frankfurt,automechanika,september,offer,booking, expo,automechanika2024

    Start Signal for Automechanika Frankfurt 2024: Secure Early-booking Discount Now

    Dover Fueling Solutions Introduces DX Power to Integrate EV Chargers with Prizma

    Dover Fueling Solutions Introduces DX Power to Integrate EV Chargers with Prizma

    Dover Fueling Solutions Introduces DX Power to Integrate EV Chargers with Prizma

    Garage Gurus Announces 2023 Automotive Technician Scholarship Programme

    Navistar Names Stefan Palmgren Executive Vice President, Production and Logistics

    Navistar Names Stefan Palmgren Executive Vice President, Production and Logistics

    Rolls-Royce Motor Cars Opens A New Showroom in Riyadh

    Rolls-Royce Motor Cars Opens A New Showroom in Riyadh

    Bentley Motors Launches it’s 2023 Global Extraordinary Women Initiative

    Bentley Motors Launches it’s 2023 Global Extraordinary Women Initiative

    Nissan Unveils New Approach to Electrified Powertrain Development

    Nissan Unveils New Approach to Electrified Powertrain Development

    Battle Against Porpoising: What’s New in 2023 F1 Car

    Battle Against Porpoising: What’s New in 2023 F1 Car

    Job Fair Supports Growth of Automotive Sector job opportunities in Jharkhand

    Job Fair Supports Growth of Automotive Sector job opportunities in Jharkhand

    HELLA Manufactures 500 Millionth Accelerator Pedal Sensor

    HELLA Manufactures 500 Millionth Accelerator Pedal Sensor

    BMW Provides ADAC Driving Safety Training Courses

    BMW Provides ADAC Driving Safety Training Courses

  • Articles
    • All
    • News Feature
    Artificial Intelligence Enabled Service Quality Inspection

    Artificial Intelligence Enabled Service Quality Inspection

    Lithium-ion Cell Selection for Battery Pack Assembly

    Lithium-ion Cell Selection for Battery Pack Assembly

    New Age Car Workshops: Navigating the Evolving Vehicle Maintenance Landscape

    New Age Car Workshops: Navigating the Evolving Vehicle Maintenance Landscape

    Strategy Pillars for Business Success and Growth

    Strategy Pillars for Business Success and Growth

    The Best Modern and Technical Workshop Techniques

    The Best Modern and Technical Workshop Techniques

    Leveraging Connected Car Technologies to Improve Servicing Outcomes

    Leveraging Connected Car Technologies to Improve Servicing Outcomes

    ‘It is not enough you love your wife, you should tell her’

    ‘It is not enough you love your wife, you should tell her’

    Initial Inspection and Vehicle Handling of High Voltage Electric Vehicles

    Initial Inspection and Vehicle Handling of High Voltage Electric Vehicles

    PAVLO KULIUK Freelance Journalist Ukraine

    The Love of Ukrainians for Electric Cars is Stronger than War

    Union Budget 2023: How Automotive Industry Reacted to the Budget

    Union Budget 2023: How Automotive Industry Reacted to the Budget

    The Latest Edition of the Auto Expo – Components Show Saw its Largest-ever Attendance

    The Latest Edition of the Auto Expo – Components Show Saw its Largest-ever Attendance

    Asia’s Largest Automotive Show – Auto Expo 2023

    Asia’s Largest Automotive Show – Auto Expo 2023

  • Interviews
  • Editorial
  • Archives
  • Events
  • Magazine
KARREP
No Result
View All Result
  • Home
  • News
  • Articles
  • Interviews
  • Editorial
  • Archives
  • Events
  • Magazine
Home Interviews

Expediting Industry 4.0 for Automotive Service Industry

How industry 4.0 is transforming the automotive repair & maintenance industry? Explains Jay Vijayan, Founder & CEO, Tekion Corp.

KARREP by KARREP
September 1, 2022
Reading Time: 7 mins read
0 0
A A
consumers, automotive market, automotive repair automotive retail, Tekion, Automotive Retail Cloud, Automotive Retail Cloud(ARC), Zero-Contact Digital Service, Secure Key Lounge, Onboard Diagnostics, Indian, India, Europe, ARC, Zero- Contact Pemium Concierge, Zero-Contact Secure Key Lounge, sevice, platform, industry, experience, automotive, market, repair, retail, see, part, think, transactions, lack, help, need, take, fragmentation demands, pick, pay, level, business IoT, strengthen,ecosystem, ADAS
ADVERTISEMENT

 

As a catalyst, how do you see the automotive repair and maintenance market?

The automotive market is the second-largest consumer market, just after housing, in terms of value. The automotive repair and maintenance market is a large subset and critical part of this largest consumer market and a very important part of the automotive consumer journey and life cycle. Modern consumers are looking for a transparent, seamless end-to-end experience, which is missing big time. This created significant scope for innovation in the automotive retail and repair market. As part of our platform, we have delivered what the industry and consumers need.

In the era of digital transformation and industry 4.0, what do you think are the biggest challenges the auto repair industry face?

With a few exceptions, larger automotive retail systems, engagements, and transactions are fragmented, riddled with frustration and complexity for the consumer and lack the efficiency and seamlessly connected experience found in other retail markets. In today’s digital world, modern consumers hate siloed, disconnected experiences that lack transparency. I.e., consumers do not want their transactions to be attended in siloes, they are the same person or the entity, looking for connected, personalised, and transparent engagement/experience. Providing that is the biggest challenge for the automotive repair industry.

How is Tekion positioned to help the industry on this?

Tekion is strongly positioned to help the industry globally. Automotive is a complex industry with many stakeholders and players that need to come together and be seamlessly connected to provide simple and delightful experiences to consumers. There has been a dire need for a modern technology platform that will take all the complexities in, bring simplicity out, connect the key stakeholders, remove all the fragmentation and friction, and bring seamless and delightful experiences. Tekion’s Automotive Retail Cloud (ARC) is that platform and is at the forefront of that revolution. Through one comprehensive enterprise platform, retailers operate more efficiently, provide better experiences to consumers and generate additional revenue opportunities. When the consumer experience is exceptional, the motivation for brand and dealership loyalty and the willingness to spend more money will increase exponentially.

How has the pandemic accelerated technology adoption across the traditional auto repair players?

The pandemic actually became an enabler of technology adoption in the automotive retail and repair ecosystem. In our case, as dealers and consumers demanded contactless transactions, our cloud-native technology platform enabled a seamless transition to 100% digital processes with nothing more than an Internet connection.

How do your offerings set themselves out from the competition?

In addition to the competitive advantages, Tekion brings to the retail ecosystem, we are continuously enhancing our Automotive Retail Cloud (ARC) offering with key innovations to ensure that we are exceeding the demands and meeting the opportunities of a changing environment. Consumer-facing applications enable retailers to sell and service vehicles in the most simple, secure, and contact-free way while providing great AI-driven personalized experiences to their customers. It facilitates vehicle sales and service from anywhere eliminating the need for any physical or face-to-face interactions between retailers and consumers.

Key features of Zero-Contact Digital Service:

  • Completely contactless vehicle servicing either in-store or entirely remote.
  • With Premium Concierge (an entirely remote service option), consumers can arrange a vehicle to pick and drop off from their home or office.
  • With Secure Key Lounge, consumers can opt to drive to the dealership, check in from their phone, drop their key in a secure locker, and pick their car in the same manner at their
    convenience.
  • Either option allows consumers to track the entire service process, select parts, and
    services, and pay for the repair from their phone.
  • ML/AI algorithms present product and service recommendations based on the consumer’s vehicle, preferences, and previous interactions.

How do you see the relationship between service centres and companies like Tekion evolving?

Digital transformation has become critical for all businesses, and automotive sales and service centres are no exception. Tekion and its platform enable the service centres to best serve the modern consumer and the changing industry. We not only pride ourselves on our technology platform, but we also do on our level of service and ease of doing business as well.

Our Zero Contact Sales & Service provides the right level of end-to-end experience in any automotive consumer journey. The experience is seamless and completely connected whether they are browsing, purchasing, or servicing.

Other points of connectivity include:

  • Online Service Scheduler including AI-driven service recommendations based on previously declined services and similar vehicles’ service history.
  • Consumer Portal allows consumers to track service progress, approve services, and pay when complete.
  • Web and Mobile Check-in for the fastest contactless experience.
  • The latest Onboard Diagnostics technology that creates ROs automatically.
  • Connected Digital Displays that will greet your guests, highlight your service specials, or cross sell interdepartmentally.

What’s your take on the Indian Auto Service Market’s readiness for AI, IT and IoT?

The Indian automotive market is one of the largest with significant promise for growth. We believe that there is a terrific opportunity for the automotive service market to adopt AI, IT, and IoT to enhance the experience for their consumers and strengthen their business.

How do you see India as a potential market and what are your plans to tap the market?

The Indian automotive market was on a growth trajectory until the pandemic impacted sales. Though sales volume is gathering momentum this year, it must reach a certain level for the ecosystem to strengthen. For us, India presents a huge opportunity as we have a strong presence locally with our teams well-positioned to service our potential customers. Compared to mature automotive markets, such as the US or Europe, the volume of business in India is low. We have strong interests and demands, we are still exploring the timeline. Please stay tuned.

As an ex-Tesla, what is your take on the evolving role of ADAS in the auto repair realm?

The ADAS is considered a big technological leap and a safety feature that many organisations are involved in bringing new enhancements to the market. Understanding and knowledge through proper training on ADAS need to be spread across the auto repair realm for them to better support and service consumer vehicles. As you may know, the natural evolution of ADAS is full autonomy.

What do you think will be the future of the automotive repair software market?

The automotive repair software market did not experience any big innovation or disruption in the last few decades. Consequently, it impacted the business due to fragmentation and a lack of seamless interactions with the OEMs and consumers. A seamlessly connected platform that connects to vehicles and consumers is the need for the automotive repair market. That is the direction software should evolve to truly transform and bring value to the ecosystem.

We have already created that as part of our ARC platform. As one powerful application that runs the dealer’s entire Service business seamlessly, ARC also offers:

  • Zero-Contact Premium Concierge.
  • Zero-Contact Secure Key Lounge.
  • Appointment Scheduling.
  • Mobile Check-In.
  • Multi-Point Inspection with Service Pricing.
  • Customer Portal.
  • Mobile Payment.
  • Cashiering & Collection Summary.
  • Warranty Claim.

 

 

Did you like this post ? Give a rating :
5

Your page rank:

ShareTweetShareSend
KARREP

KARREP

Magazine for Automotive Repair & Maintenance Industry. Promote, propagate, and foster new ideas and develop effective content for the auto repair and maintenance community.

Related Posts

Ahead of the Curve in Preparing for Transformation
Interviews

Ahead of the Curve in Preparing for Transformation

March 11, 2023
‘Unified Automotive Ecosystem’ Remains a Far-off Concept…
Interviews

‘Unified Automotive Ecosystem’ Remains a Far-off Concept…

January 5, 2023
“India has a Very Involved  and Evolved Automotive  Aftermarket Ecosystem”
Interviews

“India has a Very Involved and Evolved Automotive Aftermarket Ecosystem”

January 5, 2023
Building a Sustainable  Future for Automobile  Refinishing
Interviews

Building a Sustainable Future for Automobile Refinishing

January 5, 2023
Taking the 200-Year  Legacy Forward…
Interviews

Taking the 200-Year Legacy Forward…

October 11, 2022
Michael Schumacher, Bodyshop Magazine, Terry Henry, LinkedIn, industry, automotive industry, Richard, KRCR, Donaghadee, Rachel, Massy Ferguson, Charles Hurst Accident Repair Centre, Riverpark Training, Charles Hurst ARC, Land rover defender TD5s, 250 GTO, Ferrai, UK, SkillAuto, Thatcham, Paint by Rach, Elite Refinish, Jaguar, Sins, Italy, Slovenia, MOnaco, Global Summits, Red Bull F1'S, Instagram, Northern Ireland Apprentice Awards, National Qualifiers for Worldskills, Northern Ireland, Mahesh Kallayil, work try, repair, day, working, refinishing, automotive, well, workshop, wanted, given, time, level, entrusted, competed, took, experience, pick, told, freelance, aspects, job,tend, keen, compete, named, think, men, dirty
Interviews

“Industry should Challenge the stereotype to plug the skill gap”

August 8, 2022
“Change is in nature and we  have to take it in the right spirit”
Interviews

“Change is in nature and we have to take it in the right spirit”

July 5, 2022
Vidya Nambirajan
Interviews

Enhancing Skills to Transform the Automotive Repair Sector

June 8, 2022

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

ADVERTISEMENT
KARREP

© 2022

IMPORTANT LINKS

  • PRIVACY
  • TERMS
  • CAREERS
  • CONTACT

CONNECT WITH US

  • Login
  • Sign Up
  • Cart
  • HOME
  • MY ACCOUNT
    • Account details
    • My Files
    • My Orders
    • My Courses
    • KARREP Premium
  • CATEGORIES
    • News
    • National News
    • International News
    • Archives
    • Editions
    • Events
    • Expert’s Take
    • Articles
    • Interviews
    • Videos
  • OFFICE CONNECT
    • Magazines
    • Subscribe
    • Privacy
    • Terms
    • Careers
    • About us
    • Contact us
© 2022 . All rights reserved
KARREP by Hamcore Private Limited

Welcome Back!

Sign In with Google
Sign In with Linked In
OR

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Sign Up with Google
Sign Up with Linked In
OR

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

Are you sure want to unlock this post?
Unlock left : 0
Are you sure want to cancel subscription?