Following the aftermath of Cyclone ‘Michaung,’ Renault India has taken proactive steps to provide extensive assistance to customers impacted in Tamil Nadu. Collaborating with its dealership network, Renault India has implemented various measures to alleviate the situation and support those affected by the floods.
As part of their comprehensive support initiative, Renault is offering complimentary roadside assistance to facilitate the transportation of vehicles to the nearest dealerships. The company has also committed to reimbursing towing costs incurred by customers who independently arranged transportation. In an effort to expedite the recovery of flood-affected vehicles across Tamil Nadu, Renault has deployed an additional fleet of 15 towing trucks.
Recognizing the urgency of the situation, Renault has bolstered its 24×7 helpline team with additional resources to efficiently handle the surge in requests, ensuring prompt assistance for customers.
Renault has extended working hours at its authorised workshops to expedite repairs and is maintaining a sufficient parts inventory to facilitate quicker turnaround times. The company is also collaborating with insurance companies to accelerate the settlement of claims. Additionally, Renault India has proactively communicated with customers through SMS alerts and app notifications, providing precautionary measures to safeguard cars from potential damage.
Addressing the situation, Mr. Sudhir Malhotra, Vice President Sales Marketing at Renault India Private Limited (RIPL), stated, “During these challenging times, Renault India stands in solidarity with other OEMs to extend robust support to our customers affected by the Chennai floods. Our all-encompassing initiatives, from proactive communication to hands-on assistance, underscore our unwavering commitment to providing 24/7 aid to our customers in Tamil Nadu.”
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